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Warranty Information

Thank you for your purchase of a new Roland or BOSS product. You have chosen a product that has been manufactured to exacting standards designed to ensure defect-free, dependable performance. As the original purchaser of your Roland or BOSS product, Roland Canada Ltd. is pleased to offer you the following Limited Warranty.

ROLAND AND BOSS LIMITED WARRANTIES COVERAGE AND TERMS

Roland Canada Ltd. warrants that the covered product will be free from defects in materials and/or workmanship from the date of purchase for the period of time indicated for this product on the chart included in this Limited Warranty below.
Defects in materials and workmanship are defined as situations where the instrument becomes defective, malfunctions or fails to perform under conditions of normal, intended use.

PRODUCT LINE PARTS LABOR
All HP 600 Series, LX Series, KF Series, GP Series (except V-Piano Grand) 10 Years 10 Years
All RP-Series, DP Series, HP 500 Series, including HPi-50(e), F Series, RG Series, and V-Piano Grand 5 Years 5 Years
BOSS Compact and Twin pedals 5 Years 5 Years
FP-30 & FP-90 2 Years 2 Years
All other FP Series and RD Series 1 Year 1 Year
All other Roland and BOSS products 1 Year 1 Year
All Roland and BOSS accessories: AC adaptors, footswitches, headsets, etc. 90 Days 90 Days

WARRANTY REGION

This limited warranty is only valid within the Warranty Region. For the purposes of this limited warranty, the Warranty Region is defined as the ten provinces and three territories of Canada.

ELIGIBILITY CRITERIA FOR THIS LIMITED WARRANTY

This limited warranty is offered only to the original purchaser of a product purchased new from an authorized Roland or BOSS dealer in the Warranty Region. In the event that you sell the product, this limited warranty is null and void and may not be transferred to the new owner.

WHAT IS NOT COVERED?

This limited warranty does NOT cover damage resulting from normal wear and tear, or malfunction associated with improper or unintended use, including but not limited to negligence, misuse, abuse, failure to install or operate the instrument in accordance with the information and instructions provided in the owner’s manual, damage caused directly or indirectly by other equipment, damage resulting from transporting the instrument, or damage attributed to environmental causes such as smoke, dust, liquid spill, excessive humidity, corrosion or temperature, or if the damage was caused by repairs or service provided or attempted by anyone other than Roland Canada Ltd. or a Roland Canada Authorized Service Centre.

DETERMINING ELIGIBILITY FOR THIS LIMITED WARRANTY

In the event that your Roland or BOSS product should ever require servicing, an authorized Roland Service technician will assess your product and determine its eligibility for service under this limited warranty. Roland Canada Ltd. reserves the sole right to authorize your Roland or BOSS product for warranty service. In the event that it is determined that the required service is NOT covered under this limited warranty, you will be contacted with an estimate and given the option to pay for the repair. Roland Canada Ltd. and/or its authorized service agent reserves the right to repair your Roland or BOSS product using new or reconditioned parts as may be available and required.

PROOF OF PURCHASE REQUIRED FOR ALL WARRANTY CLAIMS.

We recommend that you visit www.roland.ca and register your purchase online to establish the date of purchase (NOT A REQUIREMENT FOR WARRANTY SERVICE). Please keep all original receipts, they are  REQUIRED to validate your warranty claim.

SERVICING

To exercise your rights under this Warranty, you are responsible for shipping this product in secure packaging at your expense (insurance is recommended), together with proof of purchase (REQUIRED), a brief note explaining the problem(s) you are experiencing and your contact information to Roland Canada Ltd. or to such other address as may be instructed by Roland Canada Ltd.

Roland Canada Ltd. at its sole option, will (1) repair this product at no charge to you for parts or for labor within the respective warranty periods, or (2) replace it with one of similar type or value. Roland Canada Ltd. reserves the right to determine whether the product is “defective” for purposes of this Limited Warranty, or whether damage occurred for some other reason.

Please contact the Roland Canada Service Department for the location of your nearest Authorized Roland Service Centre. Your Roland or BOSS product should be packed securely in the original packaging prior to shipping. It is recommended that you take the appropriate insurance on the shipment to cover the value of your Roland or BOSS product. Damage incurred while your Roland or BOSS product is in transport to an Authorized Roland Service Centre is not covered under this limited warranty. Charges associated with shipping your Roland or BOSS gear to or from an Authorized Roland Service Centre are NOT covered under this limited warranty. Return shipping to you, provided you are located within the Warranty Region, will be covered by Roland Canada Ltd. if your Roland or BOSS product has been deemed to be covered under this limited warranty.

WARRANTY DISCLAIMER

IN NO EVENT SHALL ROLAND CANADA LTD. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, COLLATERAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES ARISING OUT OF YOUR PURCHASE OR USE OF PRODUCTS AND/OR OUT OF THIS WARRANTY, INCLUDING WITHOUT LIMITATION, LOSS OF USE, PROFITS, GOODWILL OR SAVINGS OR LOSS OF DATA, MUSIC, ELECTRONIC FILES, OR PROGRAMS THAT MAY HAVE BEEN STORED BY A USER OF THE PRODUCT, EVEN IF ROLAND CANADA LTD. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

EXCEPT AS STATED ABOVE, THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER CONDITIONS OR WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION, AN IMPLIED CONDITION OR WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND OF ANY OTHER WARRANTY OBLIGATION ON THE PART OF ROLAND CANADA LTD.. ROLAND CANADA LTD. DOES NOT ASSUME OR AUTHORIZE ASSUMPTION OF LIABILITY FOR IT OR ANY OTHER WARRANTY, EITHER EXPRESS OR IMPLIED. THIS LIMITED WARRANTY GIVES CANADIAN PURCHASERS SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE.

For further information regarding this Limited Warranty or to locate an Authorized Roland Service Centre in your area, please contact us at:


Roland Canada Ltd.
Suite 204 - 9900 King George Blvd  Surrey, BC  V3T 0K9
604-270-6626 EXT. 2


Updated Dec. 2016

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